Our Quality Management System
Our Quality Management System
LUB-O-SEAL
Quality Policy
Our Quality Management System (QMS) establishes the standards and procedures that are followed by our company in order to ensure the quality of our products. Quality control is vital to every product that our company ships, including distributed products. This manual outlines the roles and responsibilities of each department, as well as the processes and procedures that will be followed in order to maintain a high level of quality.
Since 1964
Quality lubricants, sealants, and industrial products
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Lub-O-Seal
Quality Control Responsibility
The Quality Control Department is responsible for monitoring and controlling all aspects of production including raw materials, manufacturing processes, and finished products. The following are the roles and responsibilities of the Quality Control Department:
- Monitor and select materials and products that meet our quality standards.
- Ensure that materials and products are stored properly in accordance with manufacturer guidelines.
- Monitor the shelf life of materials and products.
- Develop and implement manufacturing processes that ensure product quality.
- Conduct quality control checks on finished products to ensure they meet our quality standards.
- Provide recommendations for process improvements and identify areas for improvement.
- Ensure that materials and products are sourced and shipped accurately and match the customer’s purchase order.
- Ensure that all materials and products are sourced from reputable sources, either directly from their manufacturers or from legitimate, authorized distributors.
- Ensure that the shelf life of the products is within the customer’s requirements or stated order terms.
Outside of the Quality Control Department, every employee in the organization has the responsibility to prioritize quality in their work, and to advise the Quality Control Department or management about any concerns that relate to product quality.
Our Quality Management System
Manufacturing Processes
The following are the manufacturing processes that will be followed in order to maintain a high level of quality:
- Develop and implement a comprehensive manufacturing process that includes all necessary steps required to produce our products.
- Ensure that all raw materials used in production meet our quality standards.
- Conduct regular maintenance and cleaning of equipment to ensure optimal performance.
- Train employees on the manufacturing processes and provide them with the necessary tools and resources.
Quality Control Testing
The following are the quality control testing procedures that will be followed in order to maintain a high level of quality:
- Develop and implement a comprehensive quality control testing program that includes all necessary tests required by our customers.
- Conduct regular maintenance and calibration of testing equipment to ensure optimal performance.
- Train employees on the quality control testing procedures and provide them with the necessary tools and resources.
Customer Satisfaction
The following are the processes and procedures that will be followed in order to ensure customer satisfaction:
- Develop and implement a comprehensive customer satisfaction program that includes all necessary steps required to meet our customers’ needs.
- Conduct regular surveys and feedback sessions with our customers to identify areas for improvement.
- Train employees on how to handle customer complaints and provide them with the necessary tools and resources.
- Ensure that customer complaints related to product quality are routed to the Quality Control Department or management.
Corrective Action
The following are the processes and procedures that will be followed in order to take corrective action:
- Develop and implement a comprehensive corrective action program that includes all necessary steps required to address any issues that may arise during production or customer satisfaction surveys.
- Train employees on how to handle corrective action and provide them with the necessary tools and resources.
- Ensure that any corrective action taken is evaluated for efficacy afterwards to ensure that the initial concern has been adequately resolved.
what we do
Continuous Improvement
The following are the processes and procedures that will be followed in order to maintain a culture of continuous improvement:
- Develop and implement a comprehensive continuous improvement program that includes all necessary steps required to identify areas for improvement and implement changes.
- Train employees on how to identify and implement continuous improvement ideas and provide them with the necessary tools and resources.
Empower employees with the knowledge and confidence to manufacture the best possible products for decades to come.
The purpose of this Quality Management Policy Manual is to ensure that our company maintains a high level of quality in order to meet our customers’ needs and exceed their expectations. By following these processes and procedures, we will be able to produce products that meet our quality standards and provide a positive customer experience, and our customers can continue to trust our company to provide them with quality products.
